Return & Exchange Policy

Return and Exchange Policy

Introduction:

At IMPORTREND, we are committed to providing quality products and services. If you are not entirely satisfied with your purchase, we're here to help.

Return Policy:

  1. Eligibility for Returns:

    • Items must be unused, in the same condition that you received them, and in their original packaging.
    • A receipt or proof of purchase is required.

  2. Time Frame:

    • You have 24 hours from the date of delivery to return an item. (Only in case of damage product or wrong product received.

  3. Non-Returnable Items:

    • Certain items like perishable goods, custom products, or gift cards are exempt from being returned.

  4. Return Process:

    • Contact our customer service team at care@importrend.com | 8448788546 [09:30 to 18:30].
    • Once your return is approved, we'll send you a return label and instructions on how to send your package back to us.

  5. Refunds:

    • Once we receive your item, we will inspect it and notify you of the status of your refund.
    • If approved, the refund will be processed to your original method of payment within 7 business days.

Exchange Policy:

  1. Eligibility for Exchanges:

    • Exchanges are available for items that are defective or damaged.

  2. Process:

    • Reach out to our customer service within 24 hours of receiving your order.
    • We will guide you through the exchange process and ensure you receive your replacement.

Shipping:

  • Costs associated with returns and exchanges may be covered by IMPORTREND depending on the reason for the return/exchange and your location.

Contact Us:

If you have any questions about our return and exchange policy, please contact us at care@importrend.com | 8448788546 [09:30 to 18:30].